Customer Reviews

Great experience at Carriage Kia of Woodstock. Excellent customer service a great facility

This week I took my Sorento to have a tire issue looked at. The recommendation was to replace the tire which I approved. The dealer installed a new tire which was the same brand but a different name. The tread on the new tire was much shallower than the other 3 tires on my car. Angela Rachel was my service advisor and when I came back to point out the problem, she and the service manager found a tire that matched my other 3 tires and swapped it out with no hassle. This is total customer satisfaction. Many thanks to the service ... Read More

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DealerRater - Nov 12, 2026

This week I took my Sorento to have a tire issue looked at. The recommendation was to replace the tire which I approved. The dealer installed a new tire which was the same brand but a different name. The tread on the new tire was much shallower than the other 3 tires on my car. Angela Rachel was my service advisor and when I came back to point out the problem, she and the service manager found a tire that matched my other 3 tires and swapped it out with no hassle. This is total customer satisfaction. Many thanks to the service department.

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We have purchased four vehicles from Carriage Kia. Unfortunately, the last purchase has changed everything. After refinancing the original loan six months later for a lower interest rate, we were told the Service Contract we paid for on our son's car "had been cancelled" and we were not charged for it even though we financed the entire amount and the entire amount was transferred to our new loan company. We were never informed of the supposed "cancellation" nor were we reimbursed the $3k that was financed. SEVEN months later, we are still fighting to get ... Read More

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Yelp - Nov 10, 2026

We have purchased four vehicles from Carriage Kia. Unfortunately, the last purchase has changed everything. After refinancing the original loan six months later for a lower interest rate, we were told the Service Contract we paid for on our son's car "had been cancelled" and we were not charged for it even though we financed the entire amount and the entire amount was transferred to our new loan company. We were never informed of the supposed "cancellation" nor were we reimbursed the $3k that was financed. SEVEN months later, we are still fighting to get our money back with ZERO response from anyone after multiple emails and texts. So much time spent chasing after OUR MONEY that they have FRAUDULENTLY held since September 2025! BEWARE of ANY service warranties through this dealership!!!! Thankfully, we purchased a LEGITIMATE extended warranty through our credit union for MUCH LESS MONEY but we are still paying for a service contract that apparently never even existed.

We have purchased four vehicles from Carriage Kia. Unfortunately, the last purchase has changed everything. After refinancing the original loan six months later for a lower interest rate, we were told the Service Contract we paid for on our son's car "had been cancelled" and we were not charged for it even though we financed the entire amount and the entire amount was transferred to our new loan company. We were never informed of the supposed "cancellation" nor were we reimbursed the $3k that was financed. SEVEN months later, we are still fighting to get ... Read More

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Google - Nov 10, 2026

We have purchased four vehicles from Carriage Kia. Unfortunately, the last purchase has changed everything. After refinancing the original loan six months later for a lower interest rate, we were told the Service Contract we paid for on our son's car "had been cancelled" and we were not charged for it even though we financed the entire amount and the entire amount was transferred to our new loan company. We were never informed of the supposed "cancellation" nor were we reimbursed the $3k that was financed. SEVEN months later, we are still fighting to get our money back with ZERO response from anyone after multiple emails and texts. So much time spent chasing after OUR MONEY that they have FRAUDULENTLY held since September 2025! BEWARE of ANY service warranties through this dealership!!!! Thankfully, we purchased a LEGITIMATE extended warranty through our credit union for MUCH LESS MONEY but we are still paying for a service contract that apparently never even existed.

Go see The Car Dr at Carriage Kia of Woodstock! Eric is great to work with, he knows his vehicles, inventory, and works hard to get you what you want. The dealership experience was excellent!!

Everyone at Carriage Kia of Woodstock is friendly, professional, and strive to ensure your experience, whether purchasing a vehicle or having it serviced, is as pleasant and worry free as possible.

This was my first time at Carriage Kia of Woodstock and if I could give 10 stars I would. They made my whole service seamless and each and every person that worked there treated me so well and was very kind. My service Advisor was Teresa Cox and she was the absolute best to work with. I'll be bringing my car back here in the future.

Outstanding Experience at Carriage Kia of Woodstock We recently purchased a Kia Sportage from Carriage Kia of Woodstock, and we couldn't be happier with the experience. Kyle was exceptional from the moment we walked in. What stood out most was how likeminded he was. He really listened to what we wanted, understood our priorities, and took the time to make sure we felt comfortable every step of the way. Kyle was knowledgeable, approachable, and incredibly thorough. He answered all of our questions, explained the vehicle and purchasing process clearly, and never made us feel pressured. His customer-focused approach made ... Read More

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Google - Nov 6, 2026

Outstanding Experience at Carriage Kia of Woodstock We recently purchased a Kia Sportage from Carriage Kia of Woodstock, and we couldn't be happier with the experience. Kyle was exceptional from the moment we walked in. What stood out most was how likeminded he was. He really listened to what we wanted, understood our priorities, and took the time to make sure we felt comfortable every step of the way. Kyle was knowledgeable, approachable, and incredibly thorough. He answered all of our questions, explained the vehicle and purchasing process clearly, and never made us feel pressured. His customer-focused approach made what can often be a stressful experience feel easy and enjoyable. We originally came to the dealership just to explore our options, but Kyle's professionalism, attention to detail, and ability to connect with us made all the difference. We walked out of Carriage Kia of Woodstock with a new Kia Sportage because he made us feel confident in our decision and ensured we had all the information we needed throughout the process. If you're in the market for a vehicle, I highly recommend asking for Kyle. He made our car-buying experience one of the best we've ever had. Thank you, Kyle, for your outstanding service and for making the experience so positive from start to finish!

Very professional and a pleasure to come there. Some charges seem somewhat expensive, but I have also experienced work done, where the charge was very reasonable and fair. Service Advisor Hele Taylor is my go-to person and she is doing a great job. Assistant Service Mgr Andrew Frankel is also very helpsome and pracmatic about what needs to be done.

Great team very helpful with the whole process loved everything about mason go see him tell him I sent you lol

Only reason I finally have my car back is thanks to Tires Plus. They replaced my battery and starter for less than half what Kia was quoting and confirmed engine 100% the problem and they called Kia. I had towed back to Kia and after weeks, finally they acknowledged it's the engine. I had all my oil change receipts to them immediately. I finally got my car back nearly 2 months later and lots of me not accepting what they said, and my husband had to bring back because I said it's rattling. Yep, just like last time they had ... Read More

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Yelp - Nov 4, 2026

Only reason I finally have my car back is thanks to Tires Plus. They replaced my battery and starter for less than half what Kia was quoting and confirmed engine 100% the problem and they called Kia. I had towed back to Kia and after weeks, finally they acknowledged it's the engine. I had all my oil change receipts to them immediately. I finally got my car back nearly 2 months later and lots of me not accepting what they said, and my husband had to bring back because I said it's rattling. Yep, just like last time they had my car, they didn't put everything together properly. I am happy to have my car back, but I absolutely had to fight for it. And we did buy another car-- from the Mini Dealership in Chamblee.

Went there to have a vehicle serviced no issues

***Carriage Kia of Woodstock customer warning*** My Kia, Telluride was running fine but the check engine light came on. Because I fear being stranded, I never differ maintenance so I went straight to "my" dealer. They charged me $214.95 to check what it might be. They told me it was the Engine Coolant Thermostat Housing and it would cost me an additional $823.57! I told them the car was not overheating, but they said it was probably just the sensor but that it was all inside the Housing and the whole thing needed to be changed. My Telluride is a '21 ... Read More

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Yelp - Nov 1, 2026

***Carriage Kia of Woodstock customer warning*** My Kia, Telluride was running fine but the check engine light came on. Because I fear being stranded, I never differ maintenance so I went straight to "my" dealer. They charged me $214.95 to check what it might be. They told me it was the Engine Coolant Thermostat Housing and it would cost me an additional $823.57! I told them the car was not overheating, but they said it was probably just the sensor but that it was all inside the Housing and the whole thing needed to be changed. My Telluride is a '21 model but only has 40,000; it's been a great car so far and I hoped it would continue that way for a few more years. But before I even knew what was happening they were offering me $22,600 to trade it in for a new one. After a while they came back to tell me that because the car needed that repair, they were only willing to give me $21,300 for my trade in but they would take care of the "repair". Today, I was on my way back to the dealer, but stoped to put some gas. When I got back in the car, the check engine light was gone! I did a bit of research with someone who knows about cars, and found out that the check engine light will come on if the gas cap is not tightened. There was never anything wrong with my car, yet Carriage Kia of Woodstock was willing to stiff me with a hefty bill to fix something that was not broken or discount my trade in when they knew nothing was wrong! I'm so sorry that I have to write this review, because as an older widow who is loyal to her dealership I depend on them to take care of me but now I understand that they only see me as an easy mark. I will NEVER go back to Carriage Kia of Woodstock!

Kimberly Kellam was phenomenal as usual!! She is one of the reasons we keep returning. From the moment we arrived she provided top tier customer service. She made sure we had everything we needed and helped with things we didn’t even know were an issue!! She’s great! We also had Lee as our technician, he provided the necessary maintenance in a timely manner. Overall it was a great experience!!

imagine selling your kia for a clapped sun faded genesis bc you couldn’t afford anything else. same car btw. dealership looks cool but might as well be a call center for scams or better yet, a data facility for AI.

10/10 experience buying a car at this Kia dealership. We went in for a test drive two weeks earlier and requested not to be contacted until we contacted first - which was respected and appreciated. Our salesman Mason was extremely knowledgeable of all the features in the cars, and the time it took at the dealership to purchase the car was so fast and seamless. Highly recommend!

Service, facilities, time to completion and interaction with service consultant (Robert) exceeded my expectations. Excellent overall experience.

Great service and communication. Bobby the service advisor was very patient and professional.

Wasted $40 on a Lyft to work after they told me they couldn’t take me on the shuttle. Then, they didn’t even complete the recall that I came in for since it failed due to my car battery being low. They never told me that if I didn’t replace it then the recall may fail so I wasted my time & money. At the time of pickup no one was at the front desk to assist me, I had to find someone even though someone was already sitting at the front office with earbuds in.

Awesome dealership and the GM was so kind and friendly when we stopped in on a Sunday. She was phenomenal.

Horrible place to buy a vehicle. Probably why I bought mine from cumming in the first place. Service department is terrible. Helene was of no help. It is true that when you are close to your warranty being up they don’t want to fix anything and will keep giving you the run around. Especially if you are female. Make you pay for a “diagnostic fee” bc they did something they should have done a week ago when I brought it in for transmission fluid exchange. Will never be back here or have another Kia.

I am very pleased with the stellar service that I consistently receive from the service department at this location. This week I received an oil change and batteries for my key fobs and they (Robert and the service crew) were very informative, pleasant, jovial, and welcoming to me! As a woman, I appreciate their honesty and straightforward discussions with me regarding my vehicle! Ladies, this is a safe space to have your cars serviced!

Went in for a concern with my Kia Telluride. Staff was knowledge, courteous, professional, and had everything done in a timely manner. Would highly recommend this location to anyone.

First time customer and pleasantly surprised. I booked my apoinemnt online and had maintance done on my vehicle. It was mooth, clear communication through phone and text. My service was completed in a timely manner. I look forward to doing further business with this company.

Wonderful customer service!!!

Excellent service.

Had the best experience with Juan as my car salesman very detailed and made sure we were happy with the purchase!

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After years of giving my business to this dealership and 5 car later that I have purchased from Carriage Kia of Woodstock, they have went to SHIT .(SERVICE CENTER) horrible customer service. Took my 2025 Kia Sportage in for warranty repairs, they kept it for over a week and when it was returned they were grease stains all over the headliner. We called and were told to bring it in to have it cleaned up. When my daughter took it in they tried charging $250 for a detail and was very rude. This is unacceptable from a dealership that you have did business ... Read More

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Google - Sep 26, 2026

After years of giving my business to this dealership and 5 car later that I have purchased from Carriage Kia of Woodstock, they have went to SHIT .(SERVICE CENTER) horrible customer service. Took my 2025 Kia Sportage in for warranty repairs, they kept it for over a week and when it was returned they were grease stains all over the headliner. We called and were told to bring it in to have it cleaned up. When my daughter took it in they tried charging $250 for a detail and was very rude. This is unacceptable from a dealership that you have did business with for so long. Thank you to Preston with the sales team for getting it taken care of. Jason Coleman

4 plus hours for a scheduled oil change. Also somehow my 5yr free oil change package given at the time of purchase now shows 3yrs and is no longer active. Finance employee that worked out the deal conveniently no longer works for dealership as well. It's not the vehicle business for this dealership it's the scamming business. Edit to add: Received a call last Friday 9/25. Service department first stating that I was reviewing the service department when my main problem is with the Finance department. Sir you all work for the same company, that is why all departments should ... Read More

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Google - Sep 24, 2026

4 plus hours for a scheduled oil change. Also somehow my 5yr free oil change package given at the time of purchase now shows 3yrs and is no longer active. Finance employee that worked out the deal conveniently no longer works for dealership as well. It's not the vehicle business for this dealership it's the scamming business. Edit to add: Received a call last Friday 9/25. Service department first stating that I was reviewing the service department when my main problem is with the Finance department. Sir you all work for the same company, that is why all departments should work together. Besides over 4hrs for an oil change that was scheduled is ridiculous on it's own. Ended with asking how they could make it right? I stated refund my oil change and give back the 2yrs left of free oil changes that had been taken away from me after the finance employee now no longer works there and their "new system" only shows 3yrs instead of 5yrs. Safe to say nothing happened, which isn't a surprise. The follow-up was just done so they can say they did it as part of their routine. So much for putting your customers first. Please do not purchase from Carriage Kia, there are plenty of other Kia dealerships in the greater Atlanta area that cannot do as bad as this one. 10/9 update. As you can see they replied to my review, but clearly didn't read it as I was contacted, informed that they would see what can be done, and then never contacted again. You are asking me to reach out? Why, so I can spend more time being taken advantage of? You can contact me if you actually want to make things right. No need for me to contact you.

Kyle the young man who spent all of his time helping me was awesome. The financial guy on the other hand has yet to email me my paperwork from the purchase.

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Nice sales rep internet sales and Kyle. Lackluster unsatisfactory finance manager Ahmed. Finance didn't demonstrate customer service. Pushed papers to close deal without addressing customer questions.

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Everything about this transaction went smoothly. Eric was energetic and made the whole process fun and exciting.

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David was very friendly, helpful and informative. He made the process easier than we expected and less time Consuming.

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Very honest and informative about the car we bought. Satisfaction for there customers and dependable enough to buy another car from this dealership.

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Terrible service. I know it's the engine and there's literally a recall on the engine. Another company diagnosed it as the engine. I was literally driving down the road and it just stopped running. There is a known issue with this engine and I tried to get it taken care of when I first found out. I was lucky I acted quickly. Put on hazards and got over as best I could before steering completely locked and I hit curb. I know other people with Kias who got engine replaced even with no issues and now this and ... Read More

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Yelp - Sep 15, 2026

Terrible service. I know it's the engine and there's literally a recall on the engine. Another company diagnosed it as the engine. I was literally driving down the road and it just stopped running. There is a known issue with this engine and I tried to get it taken care of when I first found out. I was lucky I acted quickly. Put on hazards and got over as best I could before steering completely locked and I hit curb. I know other people with Kias who got engine replaced even with no issues and now this and they still are asking things like, did it not start, did it make a noise. No, I was doing 45 on a 45 and all of a sudden it lost engine power. No lights are on before that. They want over $10?200 (I compared and it's about $400 more than other company) for battery and starter, but no guarantees. They held car from Thurs - Mon with my husband having to call them as they have zero follow through. I also got a text with an offer for my car Thurs, but when I call sales, she dnk that person in service. I just said they likely lost her a sake because I don't trust them. The last time I brought my car in for a recall on a sensor, it worked fine before recall "fix" but didn't after. I took to another mechanic so he could fix where they didn't connect things properly, etc. we were in the market for a new car for our kid. Now I have to replace this car so in market for 2 cars unexpectedly and I currently have zero plans on getting anything from them. And it's sad because this was the only car I enjoyed driving.

Latest visit to service for a popping noise right above both front seats when hit bumps or go around a corner. Started at about 200 miles! Left car with service with about 5 video clips demonstrating the noise, Next day get the car back, they drove car 6 miles and were unable to duplicate the concern. THey lubricated some areas in a nd around the sunroof and headliner. Car made popping noise 3 times before I got out of the parking lot. Plan to take back again this week and drive them around until they can hear the NOISE!

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Sale process was the usual--get their price-make offer, leave come back a week later, start over make same offer 3 times, get up ready to leave and eventually make the deal i offered work.

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Very pleasant and informative The experience was not too long and tiring James was a pleasure to work with

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Amazing customer service. Hands down the Best most efficient buying experience. Eric was absolutely amazing, professional, and witty which I appreciate ?? I was in and out in 1 hour and 45 mins thanks to internet sales help with Alyssa prior to the dealership visit. I have had already 7 Kia vehicles and beyond in Love with my new car. I will definitely buy from here again in the future.

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Was great from start to finish. Car still in service but not dealerships fault. Will recommend

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Great guy, worked hard to make sure we were able to get what I needed.

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Everyone including went the extra mile to meet my needs!! It took several take home test drives, and negotiations over prices and features, but I got exactly what I wanted.

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Very attentive and friendly. David was a great salesman. The store was wonderful and the manager came by to check on us

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David Hand did a fantastic job helping me find a vehicle David Hand deserves a raise

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No pressure sales. Quick delivery of my new car. Great carrot cars to choose from.

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Greeted courteously, helpful suggestions in selecting proper vehicle, and fast accurate processing of our sales.

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I knew exactly what I wanted and they made it happen, didn't waist time trying to sell me what I didn't need, got the model I needed from another dealer the same day , and got me in my way . Great group of people they all were attentive . And the dealership itself for services sold me . Great experience.

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Kelly was nice and accommodating. Financing was a struggle having to fight for a good rate. Luckily I'm informed enough to know but if i wasn't you would not blink an eye to take advantage.

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Super clean and smelled amazing and everyone so nice inside no complaints at all from me

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Kelly was awesome to work with!! He was an absolute pleasure to work with. We would absolutely deal with him and Carriage Kia again!

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Exceptional Eric is the best. Understands how to approach the customer and is invested. Management and financial are great too.

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I will give you some very excellent advice about purchasing a used Kia K5 "Don't do it". We purchased a pre-owned 2021 k5 the salesman lied all he done was just brag about these cars and how great and dependable they are . Well not true we paid over 31k after financing it . Nothing fancy about the car it had 42k miles in it the salesman also talked up the certified Kia extended warranty that lasts up to 120k miles. Well the car went into limp mode the second day of owning it. We called Kia they gave us ... Read More

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Google - Aug 15, 2026

I will give you some very excellent advice about purchasing a used Kia K5 "Don't do it". We purchased a pre-owned 2021 k5 the salesman lied all he done was just brag about these cars and how great and dependable they are . Well not true we paid over 31k after financing it . Nothing fancy about the car it had 42k miles in it the salesman also talked up the certified Kia extended warranty that lasts up to 120k miles. Well the car went into limp mode the second day of owning it. We called Kia they gave us the good ol fashion runaround as usual. Well the kept the car for a week claimed it was fixed. So we picked it up a week later we were driving home at night and sure enough it went into limp mode again stranding us for a second time. And again this time they had it close to a week or so. Another runaround back and fourth about the repairs. Well they fixed it seemed to run ok . About 3 months later the AC stopped working on the driver side and wouldn't blow cold air. After a couple of days the whole system stopped working. We contacted Kia service department about it. Went down they talked us into tire frontend alignment and oil change. And another runaround about the AC system. They said that the 120k certified warranty doesn't take care of AC failure. Wow just great wanted us to give them 500 bucks just to diagnose it . Remember not fix it that would be extra. No when we purchased the car during the test drive I noticed the AC wasn't working. So the salesman told us he would have it looked at. About an hour waiting and taking us into purchasing it. The car was so called fixed air was working. We told the service department that the air-conditioning had issues when we purchased it but guess what nothing was written down about the AC need anything at all when we purchased it. So convenient huh. Now we are stuck with a car that has given us nothing but a headache. Now we have a car that we paid 25k before fiance. And now we have to pay more out for a bad AC unit. That was a problem to begin with. So first of all never ever fall for the certified warranty it's trash only covers engine an transmission. Not worth 3500 dollars. These cars are terrible cars I would do my research before purchasing any Kia product. We will never own another one. We are in the process of getting rid of this one. And that will be the last Kia we ever own again. Trust me not the salesman from Kia they lie just to sale a vehicle. And also do your homework. After talking to the service department they did say that the Kia k5 has an issue with a fuse for the AC to melt under the hood fuse panel. How awesome is that . But that's not the case here the fuse isn't melted it's just a bad vehicle. I've been also researching online and they have a lot of buyers who have same issues with what we had engine problems with limp mode and the AC stops working. I guess it's just not enough for a recall. Save yourself a headache go with Mazda or Toyota. They have much better cars altogether. The kids doesn't even fall into the top 15 cars for as a dependable used vehicle. And k5 isn't in any category at all. Kia is going downhill.

Pretty low stress in general, good communication Everyone was very nice I wasn't pressured, and got a lot of time to drive the vehicle we ended up buying

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Sales was great. Finance guy was pushy and didn't use the bank we selected with was our bank. He made a comment about the vehicle were purchased being bad.

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Great experience! Returning customer, and would definitely recommend them to my family and friends. Easy process

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Mason Boyd was amazing! very respectful not pushy at all, and explained everything very clearly.

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Here's a concise review you can post: Great experience buying our new car! Alex provided excellent service, made the process smooth, and made sure we got exactly what we wanted. We really appreciate the great customer service and would definitely recommend working with Alex.

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Very kind to me They were very kind to me, and I felt comfortable. They were very kind to me, and I felt comfortable. So I was happy

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Dont know who Amanda is. But Kelly N, was a great sales person, big thank you to him for his excellent help.

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For the person who responded to my review, your explanation was completely fabrication, I was offered 20k for my brand new 2026 Kia seltos that I paid 26k for not 4 months prior. Guess that just shows consumers just how much Carriage Kia hikes prices above MSRP to inflate profits. I would recommend to anyone looking to purchase a Kia, to do your homework on predatory car dealerships like Carriage Kia before you consider purchasing.

Great experience, Eric help me get the vehicle that fit what I was looking for, and that fit my price range, Eric top want I was expecting.

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The service department tried to charge me over $700 to replace a window motor when in fact all that needed to be done was a computer reset and diagnostic check for $200. After they tried to convince me, I needed a motor replacement I protested and asked to speak to the mechanic and have him explain. The service manager walked away, came back and told me that they could fix it doing a computer reset which is what I initially requested from the beginning. Had I not asked questions I would’ve walked away spinning money for a part that wasn’t ... Read More

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Google - Aug 3, 2026

The service department tried to charge me over $700 to replace a window motor when in fact all that needed to be done was a computer reset and diagnostic check for $200. After they tried to convince me, I needed a motor replacement I protested and asked to speak to the mechanic and have him explain. The service manager walked away, came back and told me that they could fix it doing a computer reset which is what I initially requested from the beginning. Had I not asked questions I would’ve walked away spinning money for a part that wasn’t needed. Never taking my car here again.

Entire staff knowledgeable, patient and kind Got a good deal, love new car. Look forward to working with the team.

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Very easy process and the staff was very kind and great to work with. Great

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I lease vehicles all the time and this is the first worst experience with kia, the services were very bad, first time they offered a ride back and then they never gave me a ride back, I needed find my own every time which was very uncomfortable as the vehicle had so many problems. They collected 2 extra payments for my Kia before the lease ended, I still have more than 500 miles left on my vehicle. I returned it here, they charged me more for the wear and tear of tires even though they were pretty good still. and $400 extra for ... Read More

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Google - Jul 27, 2026

I lease vehicles all the time and this is the first worst experience with kia, the services were very bad, first time they offered a ride back and then they never gave me a ride back, I needed find my own every time which was very uncomfortable as the vehicle had so many problems. They collected 2 extra payments for my Kia before the lease ended, I still have more than 500 miles left on my vehicle. I returned it here, they charged me more for the wear and tear of tires even though they were pretty good still. and $400 extra for the locality program even though I got a Hyundai vehicle. but when ever I call them they find two accounts with them and but when it comes to loyality they are not same, I don't understand that so they never gave my extra payments back and made me pay extra on top of it, please be careful with these guys.

I realy enjoyed working with David H at Carriage Kia. He really worked to get me the price and car I wanted. 2nd car I bought there and would go back again......

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Thorough, friendly, careful to answer all questions and gave us plenty of options Helpful and professional

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Have dealt with them twice. They make it easy to buy a car. Eric is great.

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Carriage Kia of Kennesaw pulled one of the oldest, dirtiest dealership tricks in the book. I brought in my 2026 Kia Seltos S -- barely 3,500 miles, purchased for $26k -- and they tried to rob me blind with a $20,000 trade offer. That's not a "valuation," that's a predatory low‑ball designed to bury customers in negative equity and force them into a bad deal.I told the salesman I wouldn't take anything under $23,500, which is still below what the vehicle is actually worth. He vanished for ten minutes, then came back with a laughable excuse about &... Read More

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Yelp - Jul 20, 2026

Carriage Kia of Kennesaw pulled one of the oldest, dirtiest dealership tricks in the book. I brought in my 2026 Kia Seltos S -- barely 3,500 miles, purchased for $26k -- and they tried to rob me blind with a $20,000 trade offer. That's not a "valuation," that's a predatory low‑ball designed to bury customers in negative equity and force them into a bad deal.I told the salesman I wouldn't take anything under $23,500, which is still below what the vehicle is actually worth. He vanished for ten minutes, then came back with a laughable excuse about "shopping my car around to other lots to see if anyone would buy it." That is not how trade values work, and anyone who's ever traded a car knows it. It was a straight-up lie meant to pressure me into accepting their garbage offer.Then he handed me my keys like they were doing me a favor.This dealership relies on manipulation, misinformation, and low-ball tactics instead of honesty and transparency. If you value your money, your time, or basic respect, avoid Carriage Kia of Kennesaw. They showed me exactly who they are --

Easy and Eric Robinson was very friendly, helpful and gave me a lot of information.

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Friendly, helpful! Mason was very willing to show me the vehicle I was interested in and also let me test drive it. Very nice young man.

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I went to look at a couple of autos and Alex helped me pick out the right one. He's not pushy and allowed me to look, ask questions, and got information for the questions he didn't have answers to. I enjoyed working with him and getting to know him better.

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Today 7-9-26 at approximately 9:40am my wife and I went into the carriage Kia location as we ALWAYS do for our every 3000 mile oil change, nothing more. Upon pulling into the lot to park with the two vehicles we always bring so we can go home as we usually leave our vehicle for the service. My wife pulled the vehicle in to the automated doors. I followed behind her from the other parking lot. We stood beside her vehicle and looked around at the 3 employees SITTING at their desks with no customers and one with a customer. As we ... Read More

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Google - Jul 9, 2026

Today 7-9-26 at approximately 9:40am my wife and I went into the carriage Kia location as we ALWAYS do for our every 3000 mile oil change, nothing more. Upon pulling into the lot to park with the two vehicles we always bring so we can go home as we usually leave our vehicle for the service. My wife pulled the vehicle in to the automated doors. I followed behind her from the other parking lot. We stood beside her vehicle and looked around at the 3 employees SITTING at their desks with no customers and one with a customer. As we scoured around to the 3 sitting down, finally “ROBERT” I guess decided he would help. He walks over and we simply ask if they had time to do an oil change today. He said “NO we’re not taking walk ins” at the moment. I said well Robert I’ve came for the entirety of the 30000 miles on the vehicle currently and the previous 10 oil changes I’ve never made an appointment for a OIL CHANGE!!! I said no problem we’ll just leave. He tried to apologize for not taking us. My wife got back into her car in the automated garage area and they directed her out as I left also. Robert didn’t ask if we wanted to reschedule. Didn’t ask if we wanted to leave the vehicle for a day or so. Just shunned a customer away that’s used you all for every service our car receives. As I walked out the lot to my vehicle I saw 3 employees just sitting on a golf cart on their phones, the entire place maybe had a total of 3 customers but couldn’t get a simple oil change done in a few days. SAD… so here’s the kicker. We immediately pulled out of your parking lot in Woodstock Carriage KIA And went to the Jim ELLIS KIA in kennesaw and IMMEDIATELY GOT CHECKED IN. CAR has been serviced with the oil change and now the clock is at 10:50am on the SAME morning. The irony of the customer service problem AT CARRIAGE KIA starts at the service which deserves a 1 star ⭐️

They were very informative however I didn't ask the right questions, I wish I got all wheel drive ., other than that my experience was excellent

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Outstanding Dealership! 5* on every varaible! Sales, Service, atmosphere and most important.....awesome people. Family has purchased 7 vehicles here over last few years.

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I’ve bought 4 vehicles from this dealership and my experience has been extremely pleasant every time. No pressure, no hassles. They are prompt, courteous, and respectful. I work with one salesman here who is fantastic. James Wind is a fantastic associate and is another reason why I frequently purchase from this dealership. Their sales managers are great and accommodating. The buying process is efficient and very smooth. Always have a great selection of cars that meet my needs.

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Do not purchase the extended warranty, do not purchase a new vehicle, and DO NOT TRUST THIS PLACE TO HAVE YOUR SAFETY IN MIND WHEN YOUR ENGINE STARTS FAILING!!! I purchased my 2022 Kia Telluride brand new from this dealership, and I am extremely disappointed with how they handled a serious safety issue. My vehicle has an engine problem that causes it to stall while I am driving. I brought it to the dealership and spoke with Mgr Stephen Albright and his deputy Andrew, because I no longer feel safe driving it. Despite knowing the engine is experiencing a major issue ... Read More

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Google - Jun 26, 2026

Do not purchase the extended warranty, do not purchase a new vehicle, and DO NOT TRUST THIS PLACE TO HAVE YOUR SAFETY IN MIND WHEN YOUR ENGINE STARTS FAILING!!! I purchased my 2022 Kia Telluride brand new from this dealership, and I am extremely disappointed with how they handled a serious safety issue. My vehicle has an engine problem that causes it to stall while I am driving. I brought it to the dealership and spoke with Mgr Stephen Albright and his deputy Andrew, because I no longer feel safe driving it. Despite knowing the engine is experiencing a major issue that is covered under warranty, they refused to replace it or make any repairs at this time. Instead, they cleared the check engine light and diagnostic codes without fixing the underlying problem, making it appear as though the issue had been resolved when it had not. My vehicle still stalls while driving. (ISN'T THIS ILLEGAL) I also provided bank statements and written receipts to show that I have maintained the vehicle. However, I was told those records were not acceptable because the oil change receipts did not include the VIN, and I was instructed to take the issue up with the warranty department instead of receiving assistance from the dealership. The most frustrating part is that I repeatedly told them I did not feel safe driving this vehicle, yet I left with the same dangerous problem I arrived with. I expected much better customer service and advocacy from the dealership where I purchased my vehicle. Instead, I was left with an unsafe vehicle and no resolution. I would NEVER recommend this dealership. See attached letter from corporate headquarters a few months ago, even EXTENDING the warranty. 🙄

Very straight forward and honest. Not pushy and very helpful even after the purchase was complete. Juan showed me how to use the technology in the car and how to navigate the app. He also reached out the next day to see if I had any questions. I would definitely recommend him to anyone looking for a new car.

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My experience at this dealership was great as they worked to get me qualified to purchase a used 2021 Buick Envision, however within one week the car was smoking and had me on the side of the road. I asked for a refund and was denied. I drove off the lot on 3/23/26 and on 03/31/26 I was broke down. The towed and repaired the vehicle and also provided a loaner vehicle. I picked up the car on Saturday April 4th 2026 and on Sunday April 12th 2026 the check engine light was back on. I returned the vehicle to Kia for repairs and again ... Read More

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Google - Jun 22, 2026

My experience at this dealership was great as they worked to get me qualified to purchase a used 2021 Buick Envision, however within one week the car was smoking and had me on the side of the road. I asked for a refund and was denied. I drove off the lot on 3/23/26 and on 03/31/26 I was broke down. The towed and repaired the vehicle and also provided a loaner vehicle. I picked up the car on Saturday April 4th 2026 and on Sunday April 12th 2026 the check engine light was back on. I returned the vehicle to Kia for repairs and again requested a refund or another vehicle without problems and was denied. I was given another loaner for which I am grateful however they had the vehicle through May 23rd 2026 and the loaner was not of the same luxury I had paid for. Saturday May 30th the check engine light was back on again. This time I was told to take it somewhere else and “use the warranty I paid for”. Now in addition to my car note on a $21,000.00 car I am also responsible for paying out of pocket for a rental car, warranty deductible and whatever else is the cost associated with the repairs not covered by the warranty and not to mention all the stress that comes along with this process. I do not suggest purchasing a used vehicle from this dealer because they just turn check engine lights off and give the cars back to you without ensuring quality and road readiness. My car has been in the shop more than it has been in my possession and I am having to pay additional expenses on top of the car note. With all these issues I definitely overpaid for this vehicle and no one has bothered to reach out to inquire if the matter has been resolved or offer compensation for my inconvenience. I wish I had used my $21000.00 to purchase a certified preowned vehicle instead or purchased a much cheaper vehicle if I was going to deal with these type of issues or I could’ve even kept the problem vehicle I had. Who wants to spend $21k plus and be on the side of the road within a week. I was offered to trade it in and go through the whole approval and loan process again and my payment would possibly be higher. So much for visiting what I thought was a reputable dealership.

Very good Very very very very very very very very very very very very very good

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As stated previously, great job all around. I have answered already. With positive feedback. Finished

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They're replacing my girlfriend's transmission under warranty After a couple of transmissions. Then after charging her just got off of price for this thermostat housing supposedly causing the problem it didn't fix it either so the car is in there again for I don't know how many times for this transmission.

Excellent and fair salesman Excellent and fair salesman. He had made sure everyone was on the same page to get the deal done

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When we arrived Eric greeted us with a smile and showed us the car we bought. He took care of the paperwork and explained everything to us. We will let our friends know about Carriage Kia and Eric Robinson.

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Carriage Kia of Woodstock provided an exceptional car-buying experience from start to finish. The team made the test-drive process seamless, helped me find the exact vehicle I was looking for, and offered a competitive price with outstanding financing options. Both the sales and finance teams were knowledgeable, professional, and supportive throughout the entire process, ensuring everything went smoothly. Their commitment to customer service and transparency truly stood out. I highly recommend Carriage Kia of Woodstock to anyone in the market for a new Kia.

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We had an excellent experience at Carriage Kia. Our salesperson Nick did a great job.

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It's our third car we've bought from this dealership. We always feel like they've been fair with us.

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Eric was very very helpful and knowledgeable about the vehicle and helped us acquire our new family vehicle. We are very very happy with the vehicle and Eric's assistance in helping us decide.

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Good experience. I would have liked the details on the warranty sooner, but it all got handled.

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Eric was helpful and cheerful as always. He listened to what our needs were and helped us find the perfect car

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This is our second purchase from Carriage within the past 2 years. James Wind made the process timely and seamless.. We invested only a couple of hours (start to finish) with him last Sunday afternoon and he had the new Sportage ready for us the next day. We’ll definitely be back to James and Carriage for our next Kia !!

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Cam was very helpful, explained all the bells and whistles with my vehicle. Very professional

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Horrible customer service...the worse! I told the men at check-in that they would not treat a man like they treated me. Extremely disrespectiful...definitely not gentlemen! This was during my check-in and when I signed the paperwork to get a loaner. Wanted me to sign a document giving them access to my credit card without no explanation as to why. They ended up charging me for someting that did not apply and I had to dispute the charge and change my credit card, as I'm sure whey would have tried to do it again. They played the same ... Read More

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Yelp - May 26, 2026

Horrible customer service...the worse! I told the men at check-in that they would not treat a man like they treated me. Extremely disrespectiful...definitely not gentlemen! This was during my check-in and when I signed the paperwork to get a loaner. Wanted me to sign a document giving them access to my credit card without no explanation as to why. They ended up charging me for someting that did not apply and I had to dispute the charge and change my credit card, as I'm sure whey would have tried to do it again. They played the same trick on me that they did with my neighbor. They definitely take advantate of women there. I told them they would not treat me the way they did if I was a man! If you are a single/widowed woman, be sure to take a man with you to deal with the horrible men who check you in and are extremely disrespectful. The service department was very respectful and helpful. It's obvious that the customer service is horrible...just read the reviews. I do want to say, though, that the service department was totally different. They were very kind and responded very well.

Eric was very welcoming. I told him the car I came to see, he brought it out, I test drove the vehicle and decided to purchase it.

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Couldn't have been better In-N-Out in a flash I would recommend this dealership to anyone

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Very helpful and great listening. Very knowledgeable. Keep us in the loop about how things were progressing

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Cam was awesome! He made the process easy and he was so patient. Thank you!

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Easy to work with and answered any question promply. I would buy from here again.

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