Customer Reviews
I bought a brand new 2018 Kia Optima in 2018. They have been very good to me over the years of great service with the minimal service my car has needed over the last 6 years such as tires, oil changes, etc. But unfortunately I am having a major issue with the engine. It is not safe to drive so it has been sitting at the Kia dealership in Woodstock since October 15. They are still trying to figure out what the issue is and reviewing to see if it is covered under warranty. Like most of us, I use this vehicle to drive ...
Brenda my wife literally drove her van to death! We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looked for a decent priced car. I tried Hyundai Nissan Ford Chevrolet and Mitsubishi. I came close to buying the Nissan and thought we would check out Kia first before signing the paperwork? I was so impressed with Carriage Kia of Woodstock. Our salesman Brian Sanchez was awesome. He listened to what my needs were and what my budget was. ...
Brenda my wife literally drove her van to death! We had the van towed home. My truck is in the shop being repaired so between my son and daughter we were able to use their cars this week as we looked for a decent priced car. I tried Hyundai Nissan Ford Chevrolet and Mitsubishi. I came close to buying the Nissan and thought we would check out Kia first before signing the paperwork? I was so impressed with Carriage Kia of Woodstock. Our salesman Brian Sanchez was awesome. He listened to what my needs were and what my budget was. ...
Carriage Kia was very professional and courteous! I would recommend shopping for a car at this dealership.
My husband and I visited this dealership to test drive a Kia Carnival. We came prepared - having researched the model we were interested in and also got pre-approved from an outside lender. It's also important to note that we arranged a test drive with their scheduling system. I think these steps helped make our experience run so smoothly. While we were at the dealership for 3 hours, it was a successful visit. Eric was kind and approachable and very thorough. He was pushy but not in a negative or inappropriate way. He's sales tactics were fair and supportive ...
From looking at vehicles to buying my vehicle, I had an amazing experience and would recommend!
This was by far the best car-buying experience I've ever had. After encountering pricing issues locally, I reached out to Carriage of Kia. When I told the salesman I wanted to buy a car, he confidently replied that he could sell me one without any problems. A 2.5-hour drive later, from Tennessee, I was looking at my new car. The website pricing matched exactly what I was offered when I inquired, unlike other places with hidden markups. I will definitely buy from them again.
Brian SancheZ!!! What a awsome sales person!! He was not my sales person when I bought my my car!!! I WISH HE WAS!!! he just gave me a great tutorial for my that I have had for over 6 mts!! That i brought in for service & just started talking to him!!!! He knows the car inside out!!!!!!!!
I recently had an opportunity to purchase a Kia Sportage from the dealership. I have bought many cars and gone to several dealerships however, this is an exceptional experience. The dealership was clean, Very well organized, and Our salesman was top notch. Although they did not have the car that we wanted, they were able to take a deposit and within four weeks Had the vehicle we wanted. When it arrived, we paid for the car and left. The salesman took great strides to make sure we understood how everything in the car worked. The most important thing I can ...
I have to give a shout out to my service advisor Phil. I took my car in for a tire leak a few months back and they couldn't find a Ieak. I took it back today & Phil had the service tech take my tire off and he was able to find the issue that no one else could find. Great attention to detail. I felt listened to as well. Thanks Phil for your incredible service!
The internet team and sales representative were outstanding in helping me find the car designed for my family. I thank God for the example of what above and beyond means in customer service. They were excellent!
We want to thank Eric Robinson! Thank you for getting us in our 2025 k5 you are amazing!! Thank you Carriage Kia of Woodstock!! we love our new ride! i HIGHLY recommend coming here and asking for Eric Robinson!!
I came in last Sunday with my daughter and had an idea what we wanted to do, but not 100% sure. John Holder was patient and knowledgeable and helped guide us to the best decision for us and we were in and out in no time!
I purchased my first Kia in 2018 from another Kia dealership but always had it serviced at Carriage Kia of Woodstock. The service department is very pleasant. The waiting area is freshly stocked on drinks & snacks, and there is even a complimentary gym. Fast forward to this week, and we leased an EV9 from Carriage & we couldn't have been treated any better! Eric "The Car Doctor" & Brian were fantastic sales people. They were friendly & patiently answered any questions we had. They weren't pushy & made us feel comfortable. One of the managers, Shawn, ...
Very friendly and listened to our needs. Jonathan and Sean were an awesome team making our purchase and experience worthwhile.
I had such a great experience buying a car! Amanda (the GM) and Jonathan were absolutely amazing. They made the process easy, didn't push and had great communication. Overall a great experience.
We are always well taken care of every time we go whether it be sales or service.
Beautiful cars, great sales guy and most importantly - my granddaughter loved it! Her first new car.
The service that I received here was exceptional and I will continue to drive one hour to get my car serviced here.
Excellence all around! Definitely recommend and would buy here again! Jessica, James & Preston are who I had the pleasure of dealing with and am grateful for their professionalism as well as their down to earth easy going personalities! You can tell they truly care about what they do over there! And that’s not too mention how attractive the dealership itself is. We bought the Carnival over the Odyssey and Sienna. Hands down easy choice once you get inside one of these Carnivals! Purchase with confidence here, you’re in good hands! Really glad we did!
I have had my Sportage for 4 days and absolutely love it. I am so glad I was referred to salesman Johnathan Holder. He worked with me and made it happen for me.
I received my new Sportage today. Absolutely love it!! Johnathan Holder did an awesome job working to get me in my ride and I couldn't be happier. Thank you!!
The GM Ross made my car buying experience the most pleasurable of any vechicle I’ve ever bought. My salesman Eric “the car doctor” takes pride in his work from the time I walked in, until I drove out in my new Sportage showing me all the features and how to use them. He gave me 1st class service, along with Ross and the finance representative. They earned my business.
I recently visited Carriage Kia of Woodstock for vehicle service (oil change and rotation), and am pretty pleased with the experience. Cody McLemore, the service representative, truly went above and beyond. When I mentioned that I had forgotten my laptop charger, he immediately checked with the service manager. Despite some searching, they managed to find a charger for me, allowing me to work while waiting for my car. The team’s responsiveness and effort to accommodate my needs were impressive. Cody’s attentiveness made a big difference during my visit. It was supposed to take 2hrs but only took an ...
Me and my wife purchased a Kia sportage just about a month ago and the dealership made the Transaction painless and the entire staff was phenomenal. But this past week we were at a baseball game and when the game was over we were leaving and noticed four small dents or dings on the passenger rear quarter panel and I was very upset. The car is less than a month old and already has dents and dings. But my wife remembered that part of the package they sold us had a dent and ding program for the vehicle and covered ...
Was done faster then stated
Fast and efficient.
#1 Kia Dealer In The State And It Shows!🔥
(Translated by Google) Super recommended, I am happy with my new Kia, our advisor was James Wind, he was very helpful, he advised us very well on our purchase, very attentive and had a lot of patience, excellent service 👍🏻 (Original) Súper recomendado, estoy feliz con mi nuevo Kia nuestro asesor fue James Wind fue de mucha ayuda nos asesoró muy bien en nuestra compra, muy atento y tuvo mucha paciencia excelente servicio 👍🏻
Great dealership !! Ryan Dukatz was Fantastic !!!! Highly recommend
Great service
Go see John Holder! I had a great experience buying a used car at Carriage Kia.
If you looking for new or great used car- look no future than Carriage Kia. This Place is the Awesome!!! I am a repeat customer for one reason- “The Car Doctor” Eric Robinson. He makes buying a car pleasant and stress free. After going to many dealerships in my search for a car I realized I should have just started here. Eric’s positivity and friendly demeanor is just the beginning to my great experience at Carriage Kia. No Pushy Sales tactics here- just great Customer Service. I have and always will be coming here for all my future purchases.
I just bought an awesome 23 Sorento from KIA Woodstock and everyone there from front to back was AWESOME! It’s my 5th KIA since 1994!
Everyone at Carriage Kia took phenomenal care of me. The establishment is clean and updated, parking was easily found and I was greeted immediately at the door. This is my first new car and I was, understandably, nervous and wanted to make sure I left with what I wanted. James, in sales, went through the entire process with me from start to finish and didn’t pressure me once into something that I wasn’t completely satisfied with. I had so many questions and he helped answer every one of them, while guiding me towards a car that worked well ...
Great car buying experience. My salesman was not pushy and made everything as smooth as possible. When you arrive I recommend you ask for John Holder.
They handled an ignition recall on our Soul. Nice waiting area. Great desk helpers. No attempts to ramp up an extra sale from a recall notice. Thanks for that.
My husband and I had a great experience in this location. The process was easy and fast. We love our new KIA forte! Eric was so helpful and kind, he even drove our new car to our home, so we my husband can drive the car we came in with. Ask for Eric he will take good care of you.
Angel was a great sales rep. Got us in and out super fast. Will tell friends and family about great experience. Thank you!
Excellent service and friendly welcome
Had a really good experience at this dealership. Austin, our sales rep, was fantastic to work with. Not pushy, very knowledgeable, and had great energy. The finance team and everyone involved were really great. Definitely recommend.
Great experience with the team at this dealership. Our sales rep, Austin, was very knowledgeable, had a great attitude, and was easy to work with. Not pushy at all, really let us make decisions and did his best to meet our needs. Very happy with our purchase.
We've bought more than one car from here. Great service in both the sales department and the service department.
I have never walked into an auto dealership to buy a car in my own. This team was excellent! Listened to my needs and showed me what i wanted. Fair trade in amount, no hassle. Nate the sales person and Ryan the manger took the time to get to know me personally and helped with decisions. Thank you for taking the anxiety out of the car buying process.
Friendly Techs
Sam is absolutely amazing I highly recommend! He got me everything I needed with price and all of the upgrades I wanted, seriously can’t say enough good things about him!
Go find Ellie! She hooked me up. The entire staff was friendly and kind. Super professional and make the entire process stress free. Carriage Kia has earned my business for years to come.
If you are in the market for a Kia stop by and see James Wind at Carriage Kia of Woodstock! Very friendly and is very easy to work with!
Drove 2 and 1/2 hrs yesterday to test drive a car I’d been looking at online. When I arrived, I was greeted by a young gentleman named Cody Hill. My experience with Carriage Kia was beyond the best experience I’ve ever had dealing with a dealership. I knew what I wanted and knew the budget I had and I walked out satisfied and felt no pressure into looking at anything else except what I came for. Cody stayed in contact with me even making sure I arrived home safe. Next day, came to buy the car and they had it ...
Great Experience, worth the drive
It would take me over one hour to tell you about the great experience that I had at this dealership. It all starts with a phone call. Inquiring about purchasing a new vehicle.. That phone call began with my former salesperson that I have done business with for over eight years now… His name is Mr Correy Cottle. He has always been an honest, hard-working, , dedicated man of integrity, who will be 100% transparent with you. When I told him that I was interested in getting a vehicle, but I had reservations he just said come to the showroom and look ...
I went in to Carriage Kia to look for a car for my mother. A young man named Cody approached me immediately and made me feel welcome. He was incredibly knowledgeable and professional. He helped find the right car for my mother. I will always respect Carriage Kia for keeping someone like him on their team. He helped make out whole day. I will always come back to Carriage Kia because of Cody. I want to thank them for such great customer service. I couldn’t have asked for a better experience. He was very friendly and loving. It’s ...
Came in for recall work. Everyone was very nice. This location was exceptionally clean. Sales managers were very transparent with issues found on the included inspection for the work they performed.
First car buying experience, I went to Kia not knowing what to expect. However, my salesman Angel really made the experience smooth. He was very knowledgeable so It didn’t take him long to find me a car that fits my needs. It feels great to have a car I’m actually enjoying driving, so I can’t thank him enough. This is a great place to buy a car definitely will use this dealership again. Ask for Angel!!
I am from out of town - needed 15,000 check up - the service was great - would make Carriage my regular service if I lived in the Atlanta area
Customer service was amazing, I’m beyond grateful with Mr.Angel Rodriguez who made the purchase happen. A very sweet and knowledgeable person! All my questions were answered, I highly recommend going to Carriage Kia!
Kim Kellam is a Great Service Advisor.She seems very knowledgeable,Courteous and Professional.Great Experience
Great service they were very patient and understanding to our needs Thank you Correy Cottle.
Thank you Correy Cottle, you made our day!
Absolutely loved my experience here. I was expecting to be stressed at the process, but it was so easy. They were so nice, helpful, and fast. I was able to take my leased car home quickly and I love it. I didn't even know what I was looking for, but they narrowed it down for me. Super clean and nice waiting area there. Even has a gym etc.
We just purchased my 2023 KIA Sorrento yesterday. Our salesman Correy Cottle was amazing. He explained everything to us. We had a very enjoyable experience from beginning to end.
Joseph in the repairs department was wonderful!
great. easy to deal with. the process was rapid but efficient. i would recommend them to others.
Car in for repair. Service advisor was Kim Kellam. If you ever have an opening for head service advisor, no need to look far, as Kim would be the best qualified person for the position. She took her time explaining the issue and what the recommendations were needed. She was patient and she was very gracious answering questions. Thank you Kim. Loretta Yike
We transferred our car to Carriage KIA from SW Florida where we moved from. We worked with Cody in Service & he took excellent care of us ! We were able to set an appointment easily & reminder communications by text & phone are second to none. We arrived on time & check in for service went quickly. Our service was completed within the time given to us & the waiting area was nice & comfortable. Snacks & drinks were provided & power for charging devices is available. Our car was well looked after & prices are competitive. We would highly ...
Had a great experience at Carriage Kia of Woodstock-Correy was my sales rep and he took great care of me-answered all of my questions and worked with my budget!
Cody did an amazing job walking me through everything. Kinda pricey, but they took care of me and my car.
Johnathan Holder is one of the best salesmen ever.
I purchased two vehicles from this dealership. Both experience was wonderful. Shawn was the best
Excellent experience
Went for a test drive of the model of interest. Great experience. Love the car, but not happy with the price offered. Was expecting MSRP or dealer cost, and hoping for better. The price offered was several thousand dollars higher.
I wanted to give a compliment to the service department at Carriage Kia of Woodstock. I had a service issue that needed to be fixed. They were so prompt in calling me back and getting my car in the next day! They fixed everything, called with updates and were very friendly. Joseph was fantastic and he did such a great job caring for my car!!
Eric The Car Doctor is the best. The Car Doctor gave us the best customer service experience. My daughter and I came in to purchase her a car, let me tell you Eric went above and beyond, taking the time to explain ALL THE FEATURES OF THE CAR, which includes a lot of safety features that I like for my daughter. Because of Eric knowledge of the vehicle and the price was right, my daughter has the car she wanted. So if you're looking to purchase a new or used car visit, Carriage Kia of Woodstock ask for Eric ...
Honest people.
Thanks Mark and Preston for making everything right we have bought three cars now from Kia of Woodstock Thanks for looking out for us.
Definitely not your "run of the mill" car dealership. They seem to be more customer-oriented than sales driven. The closest appointment they had available for a diagnostic was 2 months out. They fit my car in the schedule within 3 days. I told Joseph and Cory it was my only means of transportation, so they went above and beyond to make sure I was taken care of as fast as possible. Thank you, Carriage Kia of Woodstock and the service department, especially! I will DEFINITELY purchase my next vehicle from you!!!
This place was great! Although they sold the car I drove 2hrs for I still drove off in a 2024 Kia K5 I am so proud!
Bought a Stinger from here. Ty was great and very helpful throughout the whole process and made sure I got everything I needed and wanted!
I had a great experience shopping at Carriage Kia. Ty is an excellent sales consultant who went out of his way to share options that might work for me as he found them. Would highly recommend Ty to anyone looking for a Kia!
It was absolutely worth the longer drive for me to go to Carriage Kia of Woodstock! They were super helpful, great service, attentive to my needs for the service, worked with me when I got stuck in terrible traffic and kept me apprised every step of the way during the service. We will definitely return here for our service needs!
I must say this is the best dealership out of the Kia's. Salute to Mark, Brian, and the crew for getting me in what I wanted. At first, it was a nervous situation about the vehicle not being available, but after going through many dealerships to see who would be better ... the chosen one would be Woodstock. Yes, I drove 1 hour and 18 minutes for this vehicle. As I checked Calavan West, Nalley Kia and some others... sticking with Carriage was the perfect choice.
Took the wife's Telly to be serviced.
I had an issue with my fuel cover. From the moment I entered the business, I received Outstanding service. The staff was extremely helpful and friendly. Many thanks to Renee and Wesley who made the experience pleasant!
service is great..however forget anything quick. even an oil change takes forever. I used to be able to get express oil change it takes 2- 3 weeks now.
Thank you so much Tev and Carriage KIA for your patience and amazing service. You are all a blessing! Love my new Sorento!
Great staff, very knowledgeable and friendly. I rolled in without an appointment with a small child for a fix on a recall and they had the service manager come out to do the work instead of sending the car into the bay. Saved lots of time and got me back on the road. I really appreciated it.
JJ and Ryan were fun and easy to work with. No gimmicks, no pressure, just straight talk. Simply the best dealership experience either my husband or I have ever had. Highly recommend.